# FAQ

### Privacy

**What data does the Twosense agent collect?**\
Twosense measures behavioral data such as typing cadence and mouse movements continuously throughout the day.

**Are my keystrokes being logged somewhere?**\
Keystrokes and the resulting characters entered are not collected, with no mechanism for a User, Administrator, or Twosense employee to see what has been typed. Our system collects on the "how" of typing, not the "what" that was typed.

**Does Twosense use my webcam or microphone?**\
No, Twosense does not use a webcam or a microphone, does not collect audio or visual data, nor require the hardware to be present.

**Does Twosense keep track of when I’m at my computer, or any other performance tracking?**\
Twosense is not productivity software. We only report a list of authentication events and whether or not the MFA challenge was successfully automated.

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### Functionality

**How long does it take to start working?**\
Like any machine-learning system, it takes time before your unique behavior can be effectively modeled. For most users, some behavioral signals will have been learned within a day or two, with all users complete in under two weeks under normal usage.

**Can users be locked out of applications if Twosense goes down?**\
If Twosense’s cloud service is unavailable, all users will be directed to traditional MFA workflows (the same ones they are using today.)

**Does Twosense need sensitive access to the IdP or SSO?**\
No administrative access or keys are required. Twosense functions as a multifactor provider, which an Administrator will need to initially configure. From that point onwards, no further access is needed.

**Can Twosense be rolled out to a specific group of users?**\
Yes. Twosense is configured as an MFA factor that gets added to a policy. That policy can then be applied to any group of users.

**Can Twosense be used for remote employees?**\
Yes. Twosense is designed to be used for both secure facilities and remote agents.